Jazzy Diaper Cakes FAQ'sQ: What is a Jazzy Diaper Cake?
A: A Jazzy Diaper Cake is the perfect gift for the expectant parents to be. It is not edible, but we use diapers and other baby essentials and form them into tiers to resemble a gourmet cake. It makes a great gift at a baby shower as it is both practical and unique. Our diaper cakes can be easily disassembled for use. Our Jazzy Diaper Cakes are made to perfection to match any baby shower theme decor or first/second birthday gifts as well.
Q: What brand/size diapers do you use to make your diaper cakes?
A: We can honor any customer brand preference, but our main brands used are Pampers Swaddlers and Huggies in sizes 1 and 2. We also can use eco-friendly cloth diapers, larger sizes and pull ups upon request.
Q: Are your diaper cakes pre-made?
A: No, Jazzy Diaper Cakes are handmade from scratch when you place your order. Based upon availability of some cake items, they sometimes vary slightly from the picture. We value the consistency of our items so if a substitute is used, it will be of equal or greater value.
Q: How do you insure my customer satisfaction for special orders?
A. Upon completion of your special order Jazzy Diaper Cake, we will e-mail photos of the completed product to ensure your satisfaction before shipping, pick up or personal delivery. Once the customer has confirmed by email or by phone that they're satisfied with their diaper cake order, the order will be wrapped and completed. Therefore no changes can be made.
Q: What is a Jazzy Diaper Cakes combination?
A: Jazzy Diaper Cakes combinations are made using different brands such as Luvs, Huggies and Pampers. It allows the mother to try to see which brand(s) best fit baby's needs.When the diaper cake is designed, it is created in tiers, with each tier representing different diaper sizes. Available only by custom order. An example of a combination cake is our Mardi Gras Madness Custom Diaper Cake
Q: What kind of services does Jazzy Diaper Cakes offer?
A: Jazzy Diaper Cakes offers pick up Monday-Friday (9AM-5PM EST), personal delivery within the Metro Atlanta area ($15 delivery charge) and via UPS and USPS shipping elsewhere in the continental US.
Q: Can I purchase gift certificates from Jazzy Diaper Cakes?
A: Yes, Jazzy Diaper Cakes gift certificates denominations are $10, $15, $20, $25, $30, $40, $50, $60 and $100 amounts. Each of our gift certificates has a special code. After purchasing a Jazzy Diaper Cakes gift certificate you can print the certificate for the amount you have chosen. If the full balance on the gift certificate was not used during checkout the balance difference will remain on the certificate. Jazzy Diaper Cakes gift certificates expire (1) year from date of purchase. Our gift certificates cannot be exchanged for cash or used for resale. Jazzy Diaper Cakes is not responsible for lost or misplaced gift certificates.
Q: Does Jazzy Diaper Cakes offer event/party planning services?
A: Jazzy Diaper Cakes does not plan events, however we would be honored to setup your Jazzy Diaper Cakes as the centerpiece at your baby shower or birthday party. This additional value added service is included in the $50 non-refundable deposit for custom orders. Jazzy Diaper Cakes is not responsible for providing food or any other aspects of the baby shower or party.
Q: Is the Jazzy Diaper Cakes website and checkout process secure?
A. Yes, you can shop on the Jazzy Diaper Cakes website with confidence. Our website is Verisign secured, ensuring SSL encryption throughout the ordering process; also, we are Security Metrics certified, ensuring compliance for Payment Card Industry (PCI) Data Security Standards (DSS). We collect information only as necessary to complete your order and will never sell your information.
Q: What methods of payment do you accept?
A: Jazzy Diaper Cakes accepts: Mastercard, Discover, Visa and Paypal. We also accept money orders or cash upon request for deliveries within the Metro Atlanta area.
Q: What if I need my Jazzy Diaper Cake ASAP?
A: Jazzy Diaper Cakes offers overnight shipping via UPS. Please refer to our shipping page for more information.
Q: Does Jazzy Diaper Cakes offer personalization services?
A: Yes, just fill out our custom diaper cake order form and we'll contact you within 24 hours. Make sure to include any special instructions that would help the designer fulfill your custom order.
Q: How will my Jazzy Diaper Cake arrive?
A: All Jazzy Diaper Cakes come gift wrapped in clear cellophane wrap with a coordinating bow and custom-made diaper cake ingredients card attached. There is no extra charge for this service. However, an additional option is available to add a special message card for a small fee. Please request this option at the time of checkout.
Q: What is your return/refund policy?
A: Our return/refund policy can be seen here.
Q: What is your cancellation policy?
A: You can cancel your order up until the day it ships out. Once your cake is shipped out, you can not cancel your order. For custom orders, there is a $50 non-refundable deposit in order to begin working on your order. Please refer to our specialty cake page to view details for the custom ordering rules.
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